tag:blogger.com,1999:blog-993649290245605005.post3475138941991967030..comments2024-03-28T17:30:06.439-04:00Comments on Writers Who Kill: Excellent Customer Service from CreateSpaceJim Jacksonhttp://www.blogger.com/profile/15090252530437277145noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-993649290245605005.post-55444546720765636672016-06-12T16:50:20.664-04:002016-06-12T16:50:20.664-04:00Isn't that cool. I think it took me two trips ...Isn't that cool. I think it took me two trips to get it.Kaithttps://www.blogger.com/profile/07758348842858993203noreply@blogger.comtag:blogger.com,1999:blog-993649290245605005.post-51385842312582240002016-06-12T11:39:48.308-04:002016-06-12T11:39:48.308-04:00I love your Bass Pro Shop story, Kait.I love your Bass Pro Shop story, Kait.Jim Jacksonhttps://www.blogger.com/profile/15090252530437277145noreply@blogger.comtag:blogger.com,1999:blog-993649290245605005.post-52894878604684566182016-06-12T11:32:51.164-04:002016-06-12T11:32:51.164-04:00I've not used Create Space for a while and I n...I've not used Create Space for a while and I never had a problem with them, but I do know others who have had problems and all have success stories to tell. From all appearances, it's a company that puts its consumers first. Rare in this day and age, but it does seem to be a hallmark of Amazon too. Must be in the corporate culture.<br /><br />Frankly, I prefer to praise than pan and I do try to take the praise public and keep the pans private. Somewhere I remember reading that every review influences 151 people. Don't know if it is true, but I have pulled that out of the brain bank at times when customer service reps are giving me a hard time. It seems to turn things around a bit. <br /><br />The Bass Pro shop in Fort Lauderdale used to have a sign up in its customer service area--it read "A lot of companies tell you to go to Helen Waite with your problem. She does not work at Bass Pro. Tell us instead." I loved it! Kaithttps://www.blogger.com/profile/07758348842858993203noreply@blogger.comtag:blogger.com,1999:blog-993649290245605005.post-80390067353059146632016-06-12T10:29:08.431-04:002016-06-12T10:29:08.431-04:00Good to know. Congratulations to Create Space for ...Good to know. Congratulations to Create Space for their excellent service.Warren Bullhttps://www.blogger.com/profile/07789270258599769915noreply@blogger.comtag:blogger.com,1999:blog-993649290245605005.post-63489201503905502182016-06-12T09:02:56.812-04:002016-06-12T09:02:56.812-04:00Customer service is alive and well!
I appreciate ...Customer service is alive and well!<br /><br />I appreciate companies like Create Space that have layers of contacts, but ultimately will let you through to a real human being (who speaks reasonable English) when you really need to talk to someone. Infinitely beats the endless loops that put you back to the menu until you finally either give up (it was only $7) or write a letter.KM Rockwoodhttps://www.blogger.com/profile/03973749764907859829noreply@blogger.comtag:blogger.com,1999:blog-993649290245605005.post-92034179960832398342016-06-12T08:13:09.258-04:002016-06-12T08:13:09.258-04:00Gloria -- good to know you also had excellent serv...Gloria -- good to know you also had excellent service from CreateSpace.Jim Jacksonhttps://www.blogger.com/profile/15090252530437277145noreply@blogger.comtag:blogger.com,1999:blog-993649290245605005.post-85669069973557167302016-06-12T08:08:23.709-04:002016-06-12T08:08:23.709-04:00Create Space is responsive. Good to know.Create Space is responsive. Good to know.Margaret S. Hamiltonhttps://www.blogger.com/profile/07979191318652199350noreply@blogger.comtag:blogger.com,1999:blog-993649290245605005.post-50839765714456640532016-06-12T07:39:21.627-04:002016-06-12T07:39:21.627-04:00When I put my 7th book up last week, I had trouble...When I put my 7th book up last week, I had trouble with the cover because it was too many megabytes. I contacted my cover artist, and she immediately fixed the problem, and I continued on with little problems. However, when it was approved for ordering the next day, all went well until my credit card was denied. I knew it was good so I contacted Create Space asking them to call me NOW. Immediately, the phone rang and the young man walked me through how to change the credit card because I'd been issued a new one with a chip and a different expiration date. It was all done quickly and with much patience. My shipping date was to be in ten to twelve days, but three or four days later, I had all 30 books I ordered. I've always found Create Space very helpful. Once I got books that only had 8 chapters. I immediately contacted them, and within a very short time I got perfect books delivered at no charge.Gloria Aldenhttps://www.blogger.com/profile/13581719606924364447noreply@blogger.com